FAQ
General Session Information
How do I begin therapy with Cheryl?
Click on Get Started in the website menu!
What can I expect in my first session?
Our first session is 50 minutes and is all about identifying the most difficult and painful symptoms you are experiencing and setting up the goals and objectives for your treatment plan.
What can I expect in other sessions?
General sessions start with making a mini-agenda of the top 2 or 3 most important things you need to discuss and putting them in order of importance. Next, we do a quick review of your previous therapeutic assignment. Then we jump into you dumping your feelings and struggles all over the place. We'll pick them up and look at them together. The last 10 minutes are when you and I decide what therapeutic assignment would be good for you based on your treatment plan and what you are dealing with. See My Approach for lots of details about how I conduct therapy.
How often will we meet?
I see clients weekly, bi-weekly, monthly, and add sessions as needed. We will meet on a schedule determined by your needs and insurance availability.
How long are the sessions?
My sessions are generally 50 minutes and occur at different frequencies depending on the needs of the individual that I am providing services for at that time.
How does telehealth work with doxy.me?
In order to meet with Cheryl for your session using doxy.me, first you need to use Chrome, Firefox, or Safari browser. To check in:
1. Type Cheryl’s room address into your web address bar. http://doxy.me/cherylhejnal2012
2. Enter your name and click Check In.
This will put you in Cheryl’s waiting room. As soon as it is time for your session, she will sign on and your session will begin. The doxy link will be used to access each session. Please save the link for future reference.
Billing and Insurance
Which insurances do you accept?
I am currently in network with the following insurance companies: Blue Cross Blue shield PPO, Cigna PPO, Optum PPO, Aetna PPO.
Do you file claims on my behalf?
Yes, we file your claims.
What is your cancellation policy?
We require 24-hour notice to cancel a session without being charged a late fee of $50.00. This late fee cannot be billed to insurance and is up to our discretion.
What are your fees?
My rate is $150.00 per session.
Do you offer sliding scale?
I keep a few spots open for discounted session on an as needed basis. If you are experiencing financial hardship, please send me an email to discuss options to navigate a financial barrier to care.
Billing Questions?
Do you have further questions related to insurance, billing, or payment options? Please use this form to contact our accounts payable manager - Renee Church.
Thank you!